BUSINESS TRAVEL TESTIMONIALS
"We are extremely pleased with the services that Vanguard Travel has provided, particularly in the area of Customer Service. If we have a problem or a question, or if we need a report generated, we get it quickly. Vanguard is very professional and we feel fortunate knowing that they are looking out for our company’s best interests."
— Jane, travel coordinator
"The overall response to the services Vanguard provides to our travelers has been great. I know several travelers have had to call for assistance while en-route on a trip (due to a missed flight, booking an earlier flight, finding a hotel when flights were grounded due to weather, etc.) and Vanguard has always come to the rescue. Having to deal with flight changes can be both time consuming and frustrating, so we definitely appreciate having Vanguard available to assist us. The reports Vanguard provides are also quite helpful. Knowing what the average flight costs us and what each traveler spends on air travel has been a valuable tool when preparing our budgets. While we don’t yet have 100% adoption on Cliqbook, those who are using it love it. We feel the services you provide us are so comprehensive we’ve mandated all employees use Vanguard to book their air travel – there is simply no reason for a traveler not to use Vanguard."
— Renae, senior accountant
"Vanguard found a lower fare on five tickets I had booked in advance for our CEO. They called me and offered to rebook the flights, saving our company $1,135. All I had to do was give them permission to re-book — the flight schedules and seats didn’t change. Vanguard did all the work!"
— Susan, assistant to CEO
"Working with Vanguard has always been a pleasure. They are large enough to offer all the services we need, and they know our needs and care about us like we are their number one customer. The Vanguard agents go the extra mile, always taking the time to help us and make us feel important."
— Peter, foundation president
"I really wanted to thank you all for all the work you did to take care of our employees when they experienced problems due to flight cancellations. Your staff went above and beyond the call of duty and it makes me really glad that we chose Vanguard as our travel management company."
— Cindy, executive office manager
"I use Cliqbook and love it — this is an easy and great service. And I love the folks at Vanguard. I was stuck in an airport at 11 p.m. at night due to a flight mechanical, and Vanguard bailed me out. They got me a new ticket and saved my other ticket so I can use it another time, and they will remind me about it—it’s all great."
— Kathy, director of managed care
"The airline canceled my return flight, and rebooked me on an earlier flight. By the time they notified me, it was not possible to get to the airport in time. I purchased a new oneway flight for $884 to get home. Vanguard noticed this — I didn´t even contact them. They let me know that they had requested a refund for the $884 ticket I purchased. I was thrilled that I didn’t have to deal with this myself. Vanguard is really proactive — a model for customer service."
— Nancy, principal consultant & executive coach
